Author: Claire Bryant

Q & A with Matt Spencer

August 13

We are very excited to announce the appointment of Matt Spencer to +MORE. Matt is our new Business Performance Manager who is based in our Parnell Office. Matt will work closely with our team nationwide to implement client-enhancing process and technology improvements. His appointment to the +MORE team is another big step towards being an innovative and future-focused firm with our clients at the centre of everything we do. We asked him a few quick Q&As so you can get to know him better.

Q. What is your background and what job have you come from?

I grew up in Te Aroha, a small rural town in the Waikato region – don’t worry, I won’t be offended if you’ve never heard of it! I then headed down to Wellington when it came time to study. I completed my Management & Commercial Law Degree at Victoria University and couldn’t get enough (Ha!) so went back to do my honours in Management the following year which led me down the path of interesting research like organisational psychology. Once my studies were complete, it was time to jump into the ‘real world’. I fortunately landed at Westpac, where I set off to have a 10 year career in the four walls of the big red W. My roles varied throughout my time at the bank which resulted in a lot of cross industry experience, which became a very valuable asset. I’ll quickly touch on my last role where I was a Customer Journey Transformation Manager (a real mouthful of a title I know!). This role gave me a real insight into the world of UX (User Experience) & UI (User Interface), customer experiences and service design. This was a super interesting role and a time of significant learning. It moved me away from those frontline roles dealing with customers and more towards trying to understand the technical aspects of trying to understand how people interact with a business which was really cool.

Q. Why have you chosen +MORE and how did it come about?

I originally heard about +MORE after having a coffee with Grant, Commercial Director at +MORE. Grant & I worked together some years back. Grant mentioned the opportunities at +MORE and that sparked my curiosity about the company, and ultimately it sounded like a really fascinating change in career. I was drawn to how rapidly +MORE had been growing and their willingness to change and lead an industry.

Q. If we bumped into you at 3pm on Saturday afternoon, what would you be doing?

That’s a great question! Hmm, 3pm on a Saturday is prime book reading time, particularly if it’s a wetter, Auckland day. If it’s sunnier, it’s a prime time for going for a walk, particularly around the Panmure Basin or along the Rotary Walkway. Or on a very special day… mowing the lawn!

Q. What was your first job and how old were you?

I was 15 years old & a checkout boy at the Te Aroha Woolworths – classic I know!

Q. What event would you go back in time for?

The fall of the Berlin Wall – such a pivotal event in world history, it would have been great to experience. Can I also say the 1987 Rugby World Cup Final?!

Q. What would you like to say to our amazing +MORE clients?

Coming into +MORE, one of my goals is to help the Client Services Team work as efficiently as possible, and ultimately deliver value to our clients through a great client-firm experience. We want our clients to be successful and my team helps them get every bit closer to that goal. It’s about recognising that customer service has a huge impact on people’s satisfaction with their advisor. Our team strives to do everything we can to deliver on our client’s expectations. 

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